Terms and Conditions of Service

Laser Flow Labs (LFL) LLC

1. Acceptance of Terms

The issuance of a Purchase Order (PO) to Laser Flow Labs (LFL) LLC constitutes full and binding acceptance of these Terms and Conditions. These terms supersede any other agreements, including customer-specific purchasing terms, unless a separate agreement is signed and approved in writing by LFL Management.

2. Limitation of Liability (Critical Disclosure)

LFL provides high-precision services at economical rates based on a strictly limited risk profile. By contracting our services, the Customer acknowledges the following:

  • Liability Cap: LFL’s total liability for any reason—including damage, loss, or error during processing—is strictly limited to the lesser of:

    1. The cost of direct labor and material of the damaged product; OR

    2. Three times (3x) the LFL processing charge for said material.

  • Scrappage Allowance: LFL assumes no liability for a loss or scrappage rate of up to 3% of the total order quantity. This includes, but is not limited to, processing errors or quantity discrepancies.

  • Extended Coverage: If the Customer requires liability coverage exceeding these limits, such coverage must be negotiated and agreed upon in writing prior to processing and will result in higher service fees.

3. Customer Responsibility and Specifications

  • Documentation: The Customer must provide written declaration of material type, heat treatment condition, and marking specifications prior to the start of processing.

  • Instructional Limits: LFL’s responsibility ends with the successful execution of the Customer’s written instructions. LFL is not responsible for the suitability of the design or marking for the Customer's end-use.

  • Material Variables: LFL is not liable for unsatisfactory results caused by metal imperfections, variations in material grade/composition, or manufacturing defects in the supplied parts. In such cases, the full contracted amount for LFL services remains due.

4. Inspection, Rejection, and Waiver

  • 10-Day Review: All parts are presumed satisfactory unless LFL is notified in writing of damages, shortages, or discrepancies within ten (10) working days of receipt by the Customer.

  • Returns: Any rejected parts must be returned to LFL for inspection before any credit or remedy is considered.

  • Full Waiver: Any further processing, assembly, or modification of rejected parts by the Customer or any third party constitutes a total and final waiver of any liability on the part of LFL.

5. Shipping and Payment Terms

  • FOB Origin: All shipments are made FOB (Free On Board) Origin. Title and risk of loss pass to the Customer the moment the carrier takes possession of the shipment at LFL’s facility.

  • Payment: Terms are Net 30.

  • Credit Hold: Accounts with balances exceeding 45 days will be placed on an automatic Credit Hold. This will result in the immediate pause of all in-house production and shipments. Releases from Credit Hold are subject to the approval of the LFL accounting department following a resolution of the past-due balance.

LFL provides these terms to ensure we can continue to offer expert laser marking services at competitive industrial prices.